The term “Hippo”, “MyHippo”, “we” or “us” refers to Jireh Group Pte Ltd and its affiliates (where applicable), and the term ‘our’ has a correlative meaning. The term “you” refers to the viewer or user of our Website, and the term “your” has a correlative meaning.
Hippo, amongst other services, facilitates in finding prospective doctors and health care providers in identified locations (“Service”) and this Service is provided only in good faith. The Services of Hippo are essentially provided to bridge the information gap between users and doctors.
The Website should not be used in cases of medical emergencies and Hippo does not, and should not be considered in any form to be a substitute for a doctor or a hospital. We encourage you to independently verify any information you see on the Website with respect to a doctor or health care provider that you seek to make an appointment with.
Headings are inserted for convenience and shall not affect the interpretation of these Conditions.
If you wish to connect to the Hippo devices or conduct a transaction on the Website, you will have to register and become a registered user (“Hippo User”) prior to the completion of any transaction on the Website. To register onto the Website, a user will have to provide information such as his/her name, email address, country of residence, gender, and date of birth and create a password. You understand that Hippo may introduce a fee for registration on the Website (“Registration Fees”). Registration Fees, if and when introduced shall be non-refundable. Hippo may introduce special features which may be made available to Hippo Users who pay Registration Fees.
Registration is only a one time process and if the Hippo User has been previously registered, s/he shall login / sign into his/her account using the same credentials as provided during the registration process. We request you to safeguard your password to your account on the Website and make sure that others do not have access to it. It is your responsibility to keep your account information current.
A Hippo User may wish to schedule or manage an appointment through his/her account for his/her dependents. While a Hippo User will be able to do, please note that such Hippo User will be responsible for any activity that is undertaken through his/her account on behalf of his/her dependents.
You understand and agree that any interactions and associated issues with the doctors on the Website including but not limited to the medical outcomes and service issues, is strictly between you and the doctors. You shall not hold Hippo responsible for any such interactions and associated issues. Hippo is not involved in the provision of any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and the doctor you interact with. If you decide to engage with a doctor to provide medical services to you, you do so at your own risk. The results of any search you perform on the Website for your vital statistics, analysis and social interactions on the basis of your specific request, should not be construed as diagnostic by this Website. Hippo shall not be responsible for any breach of service or service deficiency. We cannot assure that all transactions will be completed nor do we guarantee the ability or intent of doctors or other health care providers to fulfil their obligations in any transaction. We advise you to perform your own investigation prior to selecting a doctor or a health care provider.
Third Party Services:
You understand that third party services may be made available by the Company on the Website. For example, you may be able to book transportation arrangements, or schedule a home visit by a doctor or nurse through the Website. Please note that in the event you choose to receive any such third party services that are made available on the Website, Hippo will be required to provide your basic information to the third party services company necessary to fulfill your request. You will be absolutely and solely responsible for your interactions with such third party service providers. Hippo shall not be held responsible for any lapses, shortcomings or deficiency of services by such third party service providers to you. Hippo provides these third party services to you solely for your conveinence and hereby does not endorse the services of any third party service providers that are made available on the Website.
Information Uploaded by You on the Website:
You understand that you may have the option of uploading your health/ medical information on the Website in order to enable your doctor access your previous medical history. While Hippo takes utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose on the Website is at your own risk. By uploading/sharing/disclosing your medical information on the Website, you hereby give your consent to Hippo to store such health/medical information on Hippo’s servers. Hippo will retain such medical/health information you upload on the Website for as long as it is needed to fulfil the service you seek to receive on the Website. If you delete your account, Hippo will correspondingly delete such medical/health information. Note that: (1) there may be latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Sharing of Information Uploaded by You on the Website:
Unless you specifically consent to share information - medical or otherwise - with your family members, friends, doctors or third party service providers, Hippo does not share such information that you upload on the Website. While Hippo takes utmost care with respect to the security of the information you decide to share, you understand that any information that you disclose on the Website is at your own risk.
While Hippo endeavours to protect any information uploaded or shared by you on the Website, you understand that Hippo shall not be held liable or responsible for the loss or damage to such information on the Website. It is your responsibility to ensure that you have all your information, medical or otherwise, stored on your hard drive. You hereby agree not to use the Website as a primary “data room” to store your medical/health records.
SMS Messages Received From the Website:
You understand that once you register as a Hippo User on the Website, you will receive email notifications and/or SMS messages from Hippo on your registered mobile number. These messages could relate to your registration, transactions that you carry out through the Website and promotions that are undertaken by Hippo. Please note that Hippo will send these notifications and/or SMS messages only to the registered mobile number or such other number that you may designate for any particular transaction. It is your responsibility to ensure that you provide the correct number for the transaction you wish to enter. Further, Hippo may also send notifications and reminders to you with respect to appointments scheduled by you for the Services that you have subscribed to on the Website. Please note that while Hippo endeavours to provide these notifications and reminders to you promptly, Hippo does not provide any guarantee and shall not be held liable or responsible for the failure to send such notifications or reminders to you. It is your responsibility to ensure that you attend any appointments that you may schedule with a doctor or a health care provider through the Website.
Collection of fees:
You understand that Hippo provides various Services on the Website. While some of these Services are provided for free, there are certain Services for which costs will be incurred by you, if you decide to receive such Services (“Paid Services”). Hippo may in such event provide billing services on behalf of the doctor or our third party service provider(s). Should you wish to receive those Paid Services, you acknowledge that Hippo will collect the payment for such Paid Services for and on behalf of the doctor or our third party service provider(s) providing such services. You acknowledge and confirm that Hippo shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for provision of Paid Services, for any reason whatsoever.
Wellness Support Information:
We may provide information to assist you in wellness decision-making. This may include general health-care related information and resources. We may also provide question and answers for our users to exchange information with doctors, nutritionists and dieticians. The information and materials available through the Website are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your professional judgment. Information that may be placed on the Website by third parties are beyond our control. We are not responsible for the accuracy or completeness of information available from or through our Website. You assume full risk and responsibility for the use of information you obtain from or through this site, and you agree that Hippo is not responsible or liable for any claim, loss, or liability arising from the use of the information. We do not recommend or endorse any provider of health care or health-related products, items or services, and the appearance of materials on the Website relating to any such products, items or services is not an endorsement or recommendation of them. You agree to review the definitions, functionality, and limitations of the Services, and to make an independent determination of their suitability for your use.
Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical or healthcare profession. The provision of such Information does not create a licensed medical or healthcare professional/patient relationship, between Hippo and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified doctor.
We make no guarantees, representations or warranties, whether expressed or implied, with respect to the professional qualifications, quality of work, expertise or other information about the doctors provided on the Website. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
Our registered offices are as follows:
Singapore Registered Address 54, East Coast Road, #02-07, Singapore 458949
Principal Office c/o Platform E, 41 Namly Ave, Singapore 267616
Malaysia Registered Address 2-37, PV 128, 128, Jalan Genting Klang, 53300 Kuala Lumpur, Malaysia
Principal Office D-09-07, Mitraland Corporate Office Tower, 13A, Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor Malaysia